The author. A man with a grey suit looking to the left

Hi! I'm Shane

A Team Leader in Ireland with a background and expertise in customer and technical support, with further skills in Shopify and WordPress.

From setting up e-commerce stores to optimising website functionality, I leverage my technical skills to empower businesses and enhance their online presence.

Me At A Glance

Recent Work Experience

Company: WP Engine
Tenure: November 2023 - Present
Role: Technical Support

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Company: Spar 
Tenure: June 2023 - November 2023
Role:
Sales Assistant

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Company: Shopify
Tenure: December 2017 - June 2023
Role(s):

  • Team Leader
  • Escalated Technical Support
  • Support Advisor

My Philosophies

Lead By Example
It's crucial for your team to have a reliable, and trustworthy person to lean on and learn from. Be consistent, hold yourself accountable, and show positivity with a great work ethic. 
Kindness Goes A Long Way
Be kind, and empathetic. Maintaining a positive, and kind tone during any interaction can be key to diffusing a potentially negative situation. Talk to a customer and you co-workers how you may speak to a loved one in your personal life - with kindness, and genuine care.
Be Metric Informed
It's one thing to be metric driven - it's another be metric informed. Know where you and your team stand, and be ready to pivot if need be. Always be open to learning, and evolving your approach to take on any challenge.

Who I am

As you know by now, I'm Shane. I'm a seasoned professional in the customer support sector with a passion for technology and connection to drive meaningful change. 

 With more than six years in customer support in the tech sector, I've had the opportunity to work on some exciting projects, such as revitalising struggling teams into high-performing units and establishing pathways for career progression into leadership roles where none existed before.

I'm particularly skilled in training and onboarding, coaching under performers to reach their full potential, and simplifying technical jargon into easily understandable language for diverse audiences. Without a doubt these key strengths have helped me elevate my career rapidly in the past.