Hi! I'm Shane
A Team Leader in Ireland with a background and expertise in customer and technical support, with further skills in Shopify and WordPress.
From setting up e-commerce stores to optimising website functionality, I leverage my technical skills to empower businesses and enhance their online presence.
Me At A Glance
Recent Work Experience
Company: WP Engine
Tenure: November 2023 - Present
Role: Technical Support
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Company: Spar
Tenure: June 2023 - November 2023
Role: Sales Assistant
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Company: Shopify
Tenure: December 2017 - June 2023
Role(s):
- Team Leader
- Escalated Technical Support
- Support Advisor
My Philosophies
Who I am
As you know by now, I'm Shane. I'm a seasoned professional in the customer support sector with a passion for technology and connection to drive meaningful change.
With more than six years in customer support in the tech sector, I've had the opportunity to work on some exciting projects, such as revitalising struggling teams into high-performing units and establishing pathways for career progression into leadership roles where none existed before.
I'm particularly skilled in training and onboarding, coaching under performers to reach their full potential, and simplifying technical jargon into easily understandable language for diverse audiences. Without a doubt these key strengths have helped me elevate my career rapidly in the past.